PricingFAQ

Phylo offers an Individual Free plan at no cost, an Individual Pro plan at $100/month, and a Team plan at $120/month per standard seat. Researchers at eligible academic or research institutions receive 50% off eligible paid plans, paying $50/month for Individual Pro or $60/month per academic Team seat.

Usage is based on the underlying LLM and compute resources consumed by your requests — not a simple message count. The actual usage per request varies highly depending on task complexity; a quick Q&A uses far less than a multi-step data analysis. Pro users get 10x the daily usage allowance of Free users. You can check your current daily usage on the Settings page.

The Individual Free plan has no monthly subscription fee and includes a lower daily usage allowance. The Individual Pro plan costs $100/month, or $50/month with the academic discount, and includes a higher daily usage allowance and higher concurrent task limits.

The 50% academic discount is automatically applied based on your email address. If you sign up with a university or recognized research institute email, you'll be charged $50/month instead of $100/month for Pro. No coupon code or manual application needed.

We support 10,000+ universities across 200+ countries, plus select non-university research institutes. Eligibility is determined automatically against our supported institution list, which covers common academic domains like .edu, .ac.uk, .edu.au, and many more.

Go to Settings and start the upgrade flow — the price shown will reflect the academic discount ($50/month instead of $100/month) if your email qualifies. No payment is charged until you explicitly confirm.

Our list covers 10,000+ universities worldwide and should be comprehensive for most researchers. If your institution is not covered, please reach out to us at billing@phylo.bio and we will try to add new universities and institutions based on availability.

No. The Individual Free plan requires no credit card and no payment information of any kind. You are only billed if you explicitly upgrade to Pro and enter your payment details.

Go to Settings, click "Upgrade to Pro," and enter your payment details via Stripe. We accept all major credit cards. Your Pro plan activates immediately after payment.

You can downgrade from Settings at any time. Your Pro access continues until the end of your current billing period, then you'll move to the Free plan. No penalties or cancellation fees.

Your tasks are queued until your usage resets the next day. Pro users have 10x the daily allowance and higher concurrent task limits, so they hit the limit far less often.

Pro subscription fees are non-refundable for the current billing period. When you cancel, your Pro access continues until the end of the period you already paid for, and you will not be charged again. For details, see our Terms of Service.

Yes. Phylo does not store your card number. All payment processing is handled by Stripe, and your card details never touch our servers.

The Team plan is billed per workspace and gives each member Pro-level access in that shared workspace. Pricing is $120/month per standard seat and $60/month per academic seat.

Yes. Usage limits are enforced per user, not pooled across the workspace. Team members currently get the same daily allowance as Individual Pro users.

Academic pricing is determined per member based on that member's email address. This means one team can have a mix of standard seats at $120/month and academic seats at $60/month at the same time.

Team billing follows a monthly cycle anchored to the date the team subscription starts. At each renewal, you are charged for the current number of seats for the upcoming month. If you add a member during the billing cycle, that seat is prorated for the remainder of the cycle and the prorated amount is added to your next invoice.

Adding a member increases billing when that member actually joins the workspace, not when you send the invitation. If you have already removed someone earlier in the same billing cycle and are simply filling that slot back to the same peak seat count, there is usually no additional seat-change charge.

Removing a member revokes their access immediately. It does not create a prorated refund or credit for the current billing cycle. Instead, the lower seat count is reflected on the next renewal invoice.

Usually no. Our current billing behavior uses a high-watermark model for mid-cycle seat additions. If your team already reached a given seat count earlier in the cycle, removing one member and adding another back to that same count generally does not create an extra charge. Additional prorated charges only happen when the team exceeds its previous peak seat count in that billing cycle.

Yes. For example, a team starting with 3 standard seats at $120/seat/month: if they add 1 member on day 10 (→4 seats), remove 1 on day 15 (→3 seats), add 1 on day 20 (→4 seats), and add 1 more on day 25 (→5 seats), the next invoice would be: 5 seats for the new month ($600) + 1 prorated seat from day 10 (~$84) + 1 additional prorated seat from day 25 (~$24) = ~$708 total. Returning to a previous peak seat count does not create extra charges; only exceeding the highest count does.